Please allow up to 24 hours after signing up or making a purchase for your points to appear in your account. Log in to view your point balance, displayed at the top of the page.

Only dollar-off rewards are excluded during promotions. You are always free to redeem for full-size gifts, and points are earned on every purchase with no exclusions.

A new tier entry is unlocked by hitting a specific dollar threshold on purchases within a calendar year, beginning on Jan 1 and ending on Dec 31. Insider tier is $0-375, Innovator tier is $375 - $624, Optimizer tier is $625+.

Let us count the ways! Visit the "Make a Good Point" section on our InnerCircle loyalty page to see them all.

Rewards are not eligible for return as they are not purchased products. If there is an issue with your full-size gift, please contact customer support.

Common reasons include:
-You weren't signed in
-Your purchase wasn't eligible
-The order was cancelled or returned
-Points are still processing

If you believe points are missing, please contact customer support.