Yes, our products are cruelty-free, paraben-free, and PETA certified.

All of our products are vegan, except for our Tri-Phase Daily Glow Toner, Full Screen™ Broad Spectrum SPF 30 sunscreen, Hydration Multiplier Hyaluronic Acid Serum, Crepe Control Brighten and Firming Hand Cream, and Crepe Control™ Tightening Body Cream. Tri-Phase Daily Glow Toner contains honey, and the Full Screen™ Broad Spectrum SPF 30 sunscreens contain Vitamin D derived from Lanolin.

Yes, our products are fit for a wide range of ages and we have products that address fine lines and wrinkles. We generally recommend our Multi-Action and Advanced Acids for our younger consumers as they target early signs of aging. If you need help picking out the perfect product for your skincare needs and concerns, feel free to call us at (800)272-2376 Monday through Friday from 9.30AM to 5PM EST.

We recommend using the products as directed in our instructions. Our neck cream is formulated specifically for the neck area since the skin there is more delicate. All StriVectin products go through rigorous RIPT testing, which is patch testing, to establish that they minimize the risk of allergenic reactions and/or skin irritation on a target consumer population. We are not responsible for allergic reactions caused by the misuse of our product.

Many of our products do NOT contain ingredients derived from commonly known sources of gluten, wheat, nuts, and soy. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of these substances. If you have specific questions or concerns regarding these substances and the ingredients contained in our formulas, please consult your physician. Due to the chance of there being even trace elements of gluten in our products, we can’t claim any products to be gluten-free. If we can help you with anything else, please let us know.

We recommend applying products in the following order: Cleanser, Mask, Toner, Eye Cream, Serum, Moisturizer, Neck Cream, Primer.

Our products have a 3-year shelf life. If you are unsure about your product's manufactured date, please contact us at care@strivectin.com, and one of our Skin Care Advisors will be able to assist you.

You can access your order status by signing in to your account or tracking your order status here. You can also reach out to care@strivectin.com for further assistance.

The processing time for orders is 48 hours. After your order has been shipped, delivery time within the United States is 5-7 business days, and 7-14 business days for orders shipping to Canada. Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed.

Unfortunately, we do not ship to PO boxes at this time.

We try to get to orders as quickly as we receive them and in most cases fulfill orders within 2 business days, but please allow up to 5 business days for orders to be processed due to the extremely high volume of orders we are receiving. We are putting additional resources in place to reduce these delays and appreciate your very kind patience in the interim. Fulfillment times may vary during peak periods such as after/during product launches, holidays, and special promotions. Any high-risk orders will be held until our team investigates. Please make sure your billing and shipping information is 100% correct and matches the card you wish to use. We process and ship out all orders Monday through Friday, not including holidays. Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to update.

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at care@strivectin.com with your inquiry.

Three free sample packettes are available with every Strivectin.com order. StriVectin does not mail out samples by request. Strivectin.com orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 2 business days, depending on product availability.

StriVectin offers all first-time buyers 15% off their first order when you sign up for our mailing list located at the bottom of our website. Once you subscribe, you will receive a 15% off code emailed to you within 48 hours from postmaster@contact.strivectin.com. Make sure to check your spam/junk folders! You can also check our Offers page for the latest promotions. Note that promotions and discounts cannot be combined, including InnerCircle discounts and gifts.

Yes, our products do contain fragrance. Please check the ingredient lists for more information.

Please be aware that ingredient lists may change or vary from time to time. Please refer to the ingredient list on the product package you receive for the most up-to-date list of ingredients.

Yes, StriVectin products are for all skin types and tones. StriVectin products contain NIA-114™, a proprietary ingredient designed to strengthen the skin barrier, which allows our key ingredients to work most effectively without irritation - even on sensitive skin. They are also non-comedogenic, so it is safe to use on problem-prone skin. Individual results may vary; therefore, we recommend testing a small patch on the arm prior to product application on the face.

Canada:

• Hudson Bay
• Shoppers Drug Mart
• Rexall
• London Drugs
• Lawtons Drugs
• Amazon
• Well.Ca
• The Shopping Channel
• Costco
• Winners

Europe:

• Please refer to our Strivectin.eu website.